Frequently Asked Questions

Frequently Asked Questions

We do not currently provide retail banking services for individual customers in the U.S. We only offer account services to institutions.

For any account-related questions, please email customerexperience@ubaamerica.com or call us at (212) 308-7222 Ext: 301

If you have a retail account with another UBA Group subsidiary and would like account support, please call our corporate headquarters in Lagos, Nigeria at +234 700 2255 822 or click here.

We work with African and international financial institutions, African corporates, American corporates, beneficiaries, exporters, commodity trading companies, embassies, multilateral and development organizations. To explore opening an account, please email us at customerexperience@ubaamerica.com or click here. 
UBA America prioritizes transparency in all business interactions. Our onboarding process for new customers is followed through in accordance with anti-money laundering (AML) and know your customer (KYC) guidelines. New customers should expect to be asked for relevant verification and documentation that enable transparency in our interactions.