Frequently Asked Questions

Frequently Asked Questions

We provide banking services to institutions. As such, we do not at this time provide retail banking services to individual customers in the U.S.

Your primary contact at UBA America is your relationship manager. However, you can contact our customer experience team at or call us at (212) 308-7222.

If you’re having an issue with your card, please call the number listed on the back. For other issues, please contact your relationship manager or our customer fulfillment center at +234 700 2255 822 or click here.

We work with African and international financial institutions, African corporates, American corporates, LC beneficiaries and exporters, commodity trading companies, foundations, multilateral organizations, and development organizations. To explore opening an account, please email us at To learn more about who we serve, click here.

As a regulated entity, UBA America’s onboarding process for new customers entails KYC/due diligence that enables us to effectively identify customers and their beneficial owners. New customers should expect to be asked for relevant verification and documentation that enable transparency in our interactions. 

UBA America is closed on US federal holidays stated by the Federal Reserve System.
UBA America Holidays20232024202520262027
New Year’s DayJanuary 1st January 1st January 1st January 1st January 1st
Birthday of Martin Luther King, Jr.January 16thJanuary 15thJanuary 20th January 19thJanuary 18th
Washington’s Birthday/President’s BirthdayFebruary 20th February 19th February 17thFebruary 16thFebruary 15th
Memorial DayMay 29th May 27thMay 26thMay 25thMay 31st
Juneteenth National Independence DayJune 19thJune 19thJune 19thJune 19thJune 19th
Independence DayJuly 4thJuly 4thJuly 4thJuly 4thJuly 4th
Labor DaySeptember 2nd September 2nd September 1st September 7th September 6th
Columbus DayOctober 9thOctober 14th October 13thOctober 12thOctober 11th
Veterans DayNovember 11thNovember 11thNovember 11thNovember 11thNovember 11th
Thanksgiving DayNovember 23rdNovember 28thNovember 27thNovember 26th November 25th
Christmas DayDecember 25th December 25th December 25th December 25th December 25th
*For holidays falling on Saturday, UBA America will be open the preceding Friday.
**For holidays falling on Sunday, UBA America will be closed the following Monday.

We are located at 1 Rockefeller Plaza, Eighth Floor, New York, NY 10069. 

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