Frequently Asked Questions

Frequently Asked Questions

We provide banking services to institutions. As such, we do not at this time provide retail banking services to individual customers in the U.S.

Your primary contact at UBA America is your relationship manager. However, you can contact our customer experience team at customerexperience@ubaamerica.com or call us at (212) 308-7222.

If you’re having an issue with your card, please call the number listed on the back. For other issues, please contact your relationship manager or our customer fulfillment center at +234 700 2255 822 or click here.

We work with African and international financial institutions, African corporates, American corporates, LC beneficiaries and exporters, commodity trading companies, foundations, multilateral organizations, and development organizations. To explore opening an account, please email us at customerexperience@ubaamerica.com. To learn more about who we serve, click here.

As a regulated entity, UBA America’s onboarding process for new customers entails KYC/due diligence that enables us to effectively identify customers and their beneficial owners. New customers should expect to be asked for relevant verification and documentation that enable transparency in our interactions. 

We are located at 1 Rockefeller Plaza, Eighth Floor, New York, NY 10069. 

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